Solution Plex

1.When opening an email and clicking on the three-dot (More Actions) menu, expected email actions such as Forward, Reply, and Create Ticket are not available.
These actions are essential for email management and workflow processing. The absence of these options limits user functionality and prevents users from performing common email operations directly from the email interface.

2.When a user replies to an existing email, the response is not added to the original email thread. Instead, the system creates a separate new conversation, breaking the email thread continuity.
This behavior makes it difficult to track communication history and does not follow standard email threading functionality.