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Bug #7425

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Incoming Chat Message Count Is Not Updated on Dashboard After Opening Chat and Returning Back

Added by Vishal QA 8 days ago.

Status:
New
Priority:
High
Assignee:
Start date:
07/14/2026
Due date:
% Done:

0%

Estimated time:

Description

When a coach receives an incoming chat message from a client, the dashboard displays the incoming message count correctly initially. However, after the coach opens the chat screen by clicking the chat icon and then navigates back to the dashboard, any new messages received from clients are not visually indicated on the dashboard.

The dashboard should dynamically update the incoming chat message count or notification indicator whenever a new unread message arrives, regardless of whether the coach has previously opened the chat screen.

Steps to Reproduce:
  • Login as a coach.
  • Navigate to the dashboard.
  • Receive a new message from a client.
  • Verify the incoming chat message count/badge is displayed.
  • Click on the chat icon and open the conversation.
  • Navigate back to the dashboard.
  • Ask the client to send another message.
  • Observe the dashboard chat notification indicator.
    Actual Result:
  • Incoming chat message count is displayed only once.
  • After visiting the chat screen and returning to the dashboard, new incoming messages do not update the count or show any visual indication.
    Expected Result:
  • Dashboard should display the updated unread message count whenever a new client message arrives.
  • Chat notification badge/count should work in real time.
  • The notification state should refresh correctly after navigating between dashboard and chat screens.


Attachments:
https://prnt.sc/Wjb0C3I5JEUA

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